Terms and Conditions

1. Introduction

Welcome to Invoza ("Service"), operated by Politeia Ltd., a company incorporated under Bulgarian law ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our Service and form a legally binding agreement between you ("User", "you", or "your") and Politeia Ltd.

By accessing or using Invoza, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service.

2. Service Description

Invoza is a Software-as-a-Service (SaaS) platform that enables freelancers and small businesses to create, customize, and send professional quotes and invoices to their clients. Our Service includes:

• Quote and invoice creation tools
• Professional PDF document generation
• Email delivery of documents to clients
• Document tracking and management
• Client management features
• Template customization and branding options

Important: Invoza does not process payments, handle money, or provide payment gateway services. We only provide tools to create and send professional documents. All payment processing and collection activities are your responsibility and must be conducted through your own arrangements with clients and payment providers.

3. User Accounts and Registration

3.1 Account Creation

To use Invoza, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

3.3 Account Suspension

We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in activities that may harm our Service or other users.

4. Subscription Plans and Billing

4.1 Plan Types

Invoza offers multiple subscription plans, including a free tier with limited features and paid plans with additional capabilities. Current plan details and pricing are available on our website.

4.2 Payment Terms

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by applicable law or as specifically stated in these Terms.

4.3 Plan Changes

You may upgrade or downgrade your plan at any time. Changes take effect immediately, and billing adjustments will be made accordingly.

4.4 Free Tier Limitations

Free tier accounts are limited to 5 documents per month and have restricted access to certain features. We reserve the right to modify free tier limitations with reasonable notice.

5. Data Retention and Account Deletion

5.1 Active Account Data

Your data will be retained for as long as you maintain an active Invoza account and continue using our Service.

5.2 Inactive Free Accounts

Free tier accounts that remain inactive for 6 months will be automatically deleted, along with all associated data. We will send advance notice before deletion when possible.

5.3 Expired Paid Subscriptions

For Pro and Ultra tier users, account data will be retained for 6 months after subscription expiration, provided the account remains inactive during this period. After 6 months of inactivity following subscription expiration, the account and all data will be permanently deleted.

5.4 Manual Account Deletion

You may request immediate account deletion at any time by contacting our support team. This action is irreversible and will result in permanent loss of all your data.

6. Acceptable Use Policy

You agree not to use Invoza for any unlawful purpose or in any way that violates these Terms. Prohibited activities include, but are not limited to:

• Creating fraudulent, misleading, or deceptive documents
• Violating any applicable laws or regulations
• Infringing on intellectual property rights of others
• Transmitting malware, viruses, or harmful code
• Attempting to gain unauthorized access to our systems
• Using the Service for spam or unsolicited communications
• Impersonating another person or entity
• Interfering with or disrupting our Service
• Using automated systems to access the Service without permission
• Reselling or redistributing our Service without authorization

7. Intellectual Property Rights

7.1 Our Rights

Invoza and all related trademarks, logos, and intellectual property are owned by Politeia Ltd. You receive only a limited, non-exclusive, non-transferable license to use our Service in accordance with these Terms.

7.2 Your Content

You retain ownership of all content you create using Invoza, including business information, client data, and document content. By using our Service, you grant us a limited license to process, store, and transmit your content solely to provide our Service.

7.3 Feedback

Any feedback, suggestions, or ideas you provide about Invoza become our property and may be used to improve our Service without compensation to you.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using Invoza, you consent to our data practices as described in our Privacy Policy.

9. Disclaimers and Limitations

9.1 Service Availability

While we strive to maintain high availability, Invoza is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted access to our Service.

9.2 No Warranty

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.3 User Responsibility

You are solely responsible for:

• The accuracy of information in your documents
• Compliance with applicable tax and business laws
• Payment collection from your clients
• Backup of your important data
• Professional advice regarding legal and financial matters

10. Limitation of Liability

To the maximum extent permitted by applicable law, Politeia Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of Invoza.

Our total liability to you for any claims arising from or related to these Terms or your use of Invoza shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or €100, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless Politeia Ltd., its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses arising from your use of Invoza, violation of these Terms, or infringement of any rights of another party.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting our support team or using account deletion features in our Service.

12.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms, engage in fraudulent activity, or for any other reason we deem necessary to protect our Service or other users.

12.3 Effect of Termination

Upon termination, your right to use Invoza ceases immediately. All account data is deleted immediately upon termination without any retention period.

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Bulgaria, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or your use of Invoza shall be subject to the exclusive jurisdiction of the courts of Bulgaria.

13.3 Alternative Dispute Resolution

Before pursuing formal legal action, we encourage you to contact us directly to resolve any disputes amicably.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date and notify users through our Service or via email. Continued use of Invoza after changes constitutes acceptance of the new Terms.

For material changes that significantly affect your rights, we will provide at least 30 days' advance notice.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Politeia Ltd. regarding your use of Invoza and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms, please contact us at: